Refund policy

Last updated: 19 August 2026

LOKEEVAN is a trading name operated by HONG KONG SMART EBIKE TECHNOLOGY LIMITED

(“LOKEEVAN”, “we”, “us” or “our”).

This Return and Refund Policy applies to purchases made through lokeevan.com. Nothing in this Policy limits any mandatory consumer rights available under the laws of the country in which you reside.

1. Cancellation Before Dispatch

You may request cancellation of your order at any time before it has been dispatched.

To cancel an order, contact us at [support@lokeevan.com] and include your order number.

If your cancellation request is received before dispatch, we will cancel the order and issue a full refund to the original payment method. Once the order has been dispatched, the return and withdrawal procedures below will apply.

2. EU Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, physically receives the goods.

If one order contains multiple goods delivered separately, the 14-day period begins on the day the final item from that order is received.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires by sending a clear statement to [support@lokeevan.com]. You may use the model withdrawal form at the end of this Policy, but its use is not compulsory.

Please include your name, order number, delivery address and the product you wish to return.

3. Returning the Goods

After notifying us of your withdrawal, you must send the goods back no later than 14 days from the date on which you informed us of your decision.

Please contact us before shipping the goods so that we can provide:

• The applicable return address;

• Return packaging instructions;

• A return reference that enables us to identify your order; and

• Any other information reasonably required to process the return.

Do not send returns to our Hong Kong business address unless we have specifically instructed you to do so.

A return sent without sufficient order identification may be delayed while we attempt to trace it. Failure to contact us before shipping does not, by itself, remove a statutory right of withdrawal where a valid withdrawal notice has been given and the return can be linked to the relevant order.

We recommend using a tracked and adequately insured delivery service and retaining proof of shipment.

4. Condition of Returned Goods

You may handle and inspect the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, in a manner comparable to an inspection in a physical shop.

Please return the product with all components supplied with it, including, where applicable:

• Remote controls;

• Batteries and chargers;

• Cables and antennas;

• Hoppers, release mechanisms and accessories;

• Manuals and documentation; and

• Protective packaging, where reasonably possible.

You are responsible for any diminished value caused by handling or use beyond what is reasonably necessary to inspect the product.

For bait boats and related electronic equipment, operating the product on open water, loading it with bait, exposing it to mud or debris, or causing water marks, scratches or other signs of field use may exceed the inspection reasonably required and may result in a deduction reflecting the product’s actual diminished value.

Any deduction will be based on the actual reduction in value and will not be imposed as a fixed restocking fee.

5. Return Shipping Costs

For a statutory change-of-mind withdrawal, you are responsible for the direct cost of returning the goods, unless we have agreed to pay that cost or applicable law requires otherwise.

If an item cannot normally be returned by standard postal service, any legally required estimate of the direct return cost will be disclosed before purchase.

If the product is defective, damaged on arrival, incorrectly supplied or otherwise not in conformity with the contract, we will bear the reasonable return cost. Please contact us before arranging such a return so that we can provide the appropriate procedure.

6. Refunds

Once you have exercised your right of withdrawal, we will reimburse payments covered by the withdrawal, including the cost of our least expensive standard delivery method offered for the order.

Additional delivery charges resulting from your selection of an express, premium or other more expensive delivery method are not refundable beyond the cost of standard delivery.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until:

• We have received the returned goods; or

• You have supplied evidence that the goods have been sent back,

whichever occurs first.

Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise. You will not incur a refund fee from us.

No fixed return fee, restocking fee or payment-processing percentage will be deducted from a refund made under the statutory EU right of withdrawal. This does not prevent a lawful deduction for the actual diminished value of goods caused by excessive handling or use.

Your bank, card issuer or payment provider may require additional processing time after we issue the refund.

7. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to goods made to your specifications or clearly personalised for you, and to other categories excluded under applicable law.

A standard product, colour or model offered as part of our normal product range is not considered personalised merely because you selected that option.

8. Defective or Non-Conforming Goods

The right of withdrawal is separate from your rights relating to defective or non-conforming goods.

EU consumers are entitled to a minimum two-year legal guarantee from the date the goods are received, subject to any more favourable national consumer laws.

If a product is faulty, does not match its advertised description or does not function as it reasonably should, contact us at [support@lokeevan.com] with:

• Your order number;

• A description of the issue;

• Photographs or video reasonably showing the issue; and

• Any relevant error messages or testing information.

Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction or refund. The cost of returning defective or non-conforming goods will be borne by us.

9. Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract.

To:

Product(s):

Order number:

Ordered on:

Received on:

Consumer name:

Consumer address:

Consumer signature, if this form is submitted on paper:

Date: