Shipping policy

Last updated: 19 August 2026

This Shipping Policy applies to orders placed through lokeevan.com.

1. Order Processing

Orders are normally processed and prepared for dispatch within 24 hours after receipt on business days.

Orders placed on weekends or public holidays will be processed on the next business day. Processing time is separate from carrier transit time.

If an order cannot be dispatched within the expected processing period because of stock availability, address verification, payment review or another exceptional issue, we will contact you using the details provided with the order.

2. Delivery Destinations and Charges

LOKEEVAN currently accepts orders for delivery to the following countries:

Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Free Shipping (€0.00) is currently available for all supported delivery destinations listed above. No shipping charge will be added for delivery to these destinations under our current shipping arrangements.

Delivery availability will be confirmed during checkout before payment is completed.

We do not currently accept orders for delivery to countries or regions not listed above. The United Kingdom is not currently open for delivery and will be added to this policy once the UK market and its corresponding shipping options have been activated.

If a destination cannot be selected or no shipping method is offered during checkout, we are currently unable to deliver the order to that address.

3. Delivery Estimates

The times below indicate the estimated delivery time from when an order is dispatched from our warehouse in Germany until it is expected to arrive at the delivery address.

Austria: approximately 3 working days
Belgium: approximately 3 working days
Bulgaria: approximately 5–6 working days
Croatia: approximately 4–5 working days
Czech Republic: approximately 3–4 working days
Denmark: approximately 3–4 working days
Estonia: approximately 4–5 working days
Finland: approximately 5–7 working days
France: approximately 3–4 working days
Germany: approximately 2–3 working days
Greece: approximately 6–8 working days
Hungary: approximately 5–7 working days
Ireland: approximately 5 working days
Italy: approximately 3–5 working days
Latvia: approximately 4–5 working days
Lithuania: approximately 4–5 working days
Luxembourg: approximately 3 working days
Netherlands: approximately 3 working days
Poland: approximately 3–4 working days
Portugal (mainland): approximately 5–6 working days
Romania: approximately 4–5 working days
Slovakia: approximately 3–4 working days
Slovenia: approximately 3–4 working days
Spain (mainland): approximately 4–5 working days
Sweden: approximately 3–5 working days

For supported island and special territorial destinations, the estimated delivery times are:

Azores and Madeira: approximately 10–12 working days
Balearic Islands: approximately 5–8 working days
Canary Islands: approximately 10–12 working days
Ceuta and Melilla: approximately 5–8 working days

All delivery times shown above are estimates and are not guaranteed delivery dates. Order-processing time is separate. Public holidays, peak shopping periods, severe weather, carrier disruption, remote locations, incomplete addresses or circumstances outside our reasonable control may result in longer delivery times.

Delivery to islands, remote areas and special customs territories is subject to availability at checkout. Overseas territories associated with a listed country are not included unless a delivery option is expressly offered during checkout.

Delivery availability will be confirmed during checkout before payment is completed. If a destination cannot be selected or no shipping method is offered during checkout, we are currently unable to deliver the order to that address.

4. Dispatch Confirmation and Tracking

Where tracking is available, we will send the tracking information to the email address supplied with the order after dispatch.

Tracking information may take some time to become active after the carrier receives the shipment.

5. Split Shipments

Products in the same order may be dispatched separately due to product size, warehouse availability or carrier requirements.

Where items are delivered separately, the statutory EU withdrawal period for the complete order begins when the final item is received.

6. Address Accuracy and Failed Delivery

You are responsible for providing a complete and accurate delivery address, including any apartment number, postal code and contact information required by the carrier.

If a parcel is returned because the address supplied was incorrect or incomplete, or because delivery was refused or not collected, please contact us. Any further delivery cost will be handled in accordance with applicable law and the circumstances of the failed delivery.

7. Damage, Loss or Missing Items

Please inspect the parcel promptly after delivery.

If the parcel arrives visibly damaged, if an item is missing, or if tracking shows delivery but you have not received the parcel, contact us at [support@lokeevan.com] as soon as reasonably possible.

Please provide your order number and, where available, photographs of the parcel, shipping label, packaging and damaged product. This helps us investigate the matter with the carrier and does not limit your mandatory consumer rights.

We remain responsible for loss or damage occurring while goods are transported by a carrier selected by us, until the goods are physically received by you or your designated recipient.

8. Cancellation

An order may be cancelled for a full refund at any time before dispatch. After dispatch, the Return and Refund Policy applies.

9. Contact

For shipping questions, contact:

HONG KONG SMART EBIKE TECHNOLOGY LIMITED
Trading as LOKEEVAN
Email: [support@lokeevan.com]

Free Shipping

Free shipping to supported European destinations.

Dispatch Within 24 Hours

Orders are dispatched within 24 hours. Public holidays are processed on the next working day.

24-Month Warranty

Quality-related faults are covered under our warranty terms.

14-Day Money Back